The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India to have received the prestigious Level 5 accreditation from the globally acclaimed Airports Council International (ACI), Adani Group Chairman Gautam Adani said on Wednesday.<\/p>\n
Gautam Adani stated that CSMIA, managed by Adani Airport Holdings Ltd (AAHL), is not only the first airport in India but also the third in the world to attain Level 5 accreditation from ACI for ‘Customer Experience’.<\/p>\n
“There is no greater manifestation of business success than a company’s ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to,” Gautam Adani said in a post on social media platform X.<\/p>\n
“And there can be no greater feeling of gratitude than to have our @CSMIA_Official receive @ACIWorld’s prestigious Level 5 Accreditation for Customer Experience. Not only are we the first airport in India but also only the third in the world to do so,” the Adani Group Chairman informed.<\/p>\n\n
\nThere is no greater manifestation of business success than a company’s ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to. And there can be no greater feeling of gratitude than to have\u2026 pic.twitter.com\/Xha2zXovkX<\/a><\/p>\n
\u2014 Gautam Adani (@gautam_adani) January 8, 2025<\/a><\/p><\/blockquote>\n
He further said, “It is my promise on behalf of AAHL to keep serving all our passengers who walk through our airports.”<\/p>\n
“Thank you, my passengers. Thank you my colleagues at AAHL,” said Gautam Adani.<\/p>\n
Meanwhile, CSMIA maintained its growth momentum in November 2024, recording as many as 4.77 million passengers during the month and a double-digit surge in cargo operations. The passenger traffic at the airport comprised 3.4 million domestic and 1.37 million international travellers.<\/p>\n
During the month, the Mumbai International Airport handled 27,200 Air Traffic Movements (ATMs) — 9,696 domestic ATMs, including freighters; and 7,504 international ATMs, including cargo freighters.<\/p>\n
CSMIA said it remains committed to maintaining its position as a leader in global aviation. With its focus on delivering world-class services and expanding connectivity, the airport continues to set benchmarks in operational excellence and customer satisfaction.<\/p>\n
In September, CSMIA bagged the CII’s national award for Excellence in Energy Management.<\/p>\n
(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)<\/i><\/p>\n
(Disclaimer: New Delhi Television is a subsidiary of AMG Media Networks Limited, an Adani Group Company.)<\/i><\/p>\n
\u200bThe Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India to have received the prestigious Level 5 accreditation from the globally acclaimed Airports Council International (ACI), Gautam Adani said.\u00a0\u00a0<\/p>","protected":false},"excerpt":{"rendered":"
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