Zomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees, just a year after hiring them.<\/p>\n
The reported layoffs came as the company faces challenges in its core food delivery business and rising losses in its quick commerce subsidiary, Blinkit.<\/p>\n
According to reports, the company had hired nearly 1,500 employees last year through its Zomato Associate Accelerator Program (ZAAP) to fill customer support roles.<\/p>\n
However, in recent weeks, many of these employees have been let go without any prior notice or opportunity to improve their performance, the report added.<\/p>\n
The employees who were fired received one month’s salary as compensation, but the layoffs were reportedly based on issues like poor performance and punctuality.<\/p>\n
Zomato’s decision to reduce its customer support team is part of a broader strategy to cut costs, which includes using artificial intelligence (AI) to automate customer support functions, the report said.<\/p>\n
This move is seen as an attempt to reduce operational expenses as the company faces slower growth and higher losses in its business.<\/p>\n
When reached, the online food aggregator declined to comment as of now.<\/p>\n
The layoffs have affected employees in cities like Gurugram and Hyderabad, and fears are growing among remaining staff about the security of their jobs, the report added.<\/p>\n
Some of the affected employees took to social media to share their experiences, with one user mentioning that around 300 people were fired without warning.<\/p>\n
Despite the layoffs, Zomato’s stock saw a slight increase of 0.84 per cent during Tuesday’s intra-day trading session by closing at Rs 203.20 apiece.<\/p>\n
Meanwhile, last month, Bank of America (BofA) downgraded its ratings on Zomato, citing concerns over slowing growth in food delivery and increasing competition in quick commerce.<\/p>\n
The brokerage revised Zomato’s rating from ‘buy’ to ‘neutral’. Along with the downgrade, BofA also slashed the target prices for the food aggregator.<\/p>\n
Zomato’s target price was reduced from Rs 300 to Rs 250. Despite these adjustments, analysts remain optimistic about the medium-term outlook for the firm.<\/p>\n
(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)<\/i><\/p>\n
\u200bZomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees, just a year after hiring them.\u00a0\u00a0<\/p>","protected":false},"excerpt":{"rendered":"
Zomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees, just<\/p>\n","protected":false},"author":0,"featured_media":116508,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-116507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"featured_image_urls":{"full":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ.jpeg",1920,1280,false],"thumbnail":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-150x150.jpeg",150,150,true],"medium":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-300x200.jpeg",300,200,true],"medium_large":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-768x512.jpeg",640,427,true],"large":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-1024x683.jpeg",640,427,true],"1536x1536":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-1536x1024.jpeg",1536,1024,true],"2048x2048":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ.jpeg",1920,1280,false],"morenews-large":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-825x575.jpeg",825,575,true],"morenews-medium":["https:\/\/alertindianews.in\/wp-content\/uploads\/2025\/04\/k5bjvkb8_zomato-delivery-agent-stock-photo_625x300_15_July_24-My7kWQ-590x410.jpeg",590,410,true]},"author_info":{"display_name":"","author_link":"https:\/\/alertindianews.in\/?author=0"},"category_info":"Uncategorized<\/a>","tag_info":"Uncategorized","comment_count":"0","_links":{"self":[{"href":"https:\/\/alertindianews.in\/index.php?rest_route=\/wp\/v2\/posts\/116507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alertindianews.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alertindianews.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/alertindianews.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=116507"}],"version-history":[{"count":0,"href":"https:\/\/alertindianews.in\/index.php?rest_route=\/wp\/v2\/posts\/116507\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alertindianews.in\/index.php?rest_route=\/wp\/v2\/media\/116508"}],"wp:attachment":[{"href":"https:\/\/alertindianews.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=116507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alertindianews.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=116507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alertindianews.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=116507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}